Reception & The Client Journey
IN THIS LESSON
Cancellations, Reschedules and No Shows reduce the results of therapy.
Our processes relating to cancellations, reschedules and no shows were developed after a review of 2 years of client behaviour. On average, 30% of clients either no show, cancel or reschedule in therapy leading to poor therapy results and poor running clinics. The processes developed from this review was in consultant with two business consultants specialising in Psychology Clinics.
Psychology Outcomes now averages <10% cancellations, reschedules and no shows. Whats more important is that all clients are clear on our process from the very beginning and are OK with cancellation fees being paidThis step-by-step video is worth revisiting. We have also included a document below to guide failed autopayments and invoice management as this is a unique element of our efficient and streamlined clinic.
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Download the process document for no shows, cacellations and reschedules
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Failed autopayments are a unique element of an efficient clinic. Download our comprehensive process
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Attached is a tip as well as a script on how Psychologists can speak to clients about cancellation fees in a way that aligns the clinic