Reception & The Client Journey
IN THIS LESSON
Wait lists…. the least ideal aspect of all mental healthcare clinics. We look forward to popping champagne and celebrating when we figure out how to get rid of them. Until then heres a process to follow….
At the bottom you will find a written process document that outlines how we manage the wait list. The wait list is where many clinics fail their clients. We hope to be supportive and responsive when clients are on our waitlist and over time create a system that simply allows access to clients as soon as they need support. Feel free to save the processes below and the email script to your computer for future reference.
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Download the process document that guides the manageent of the client waitlist
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Download the email script on how to communicate about the waitlist. You may also wish to call the client i neded