Lesson 3: New Client Enquiries

We work really hard with GP’s, social media and the website to help clients find Psychology Outcomes. Lets nurture that relationship when they call

This step-by-step video is worth revisiting again and again both to gain a comprehensive understanding of how to manage new client enquires but also to reflect and think about how we can do things better. Not every client that gets in touch will be the right fit for Psychology Outcomes so we provide them all the information, verbally and in writing, so if they say “Yes” we know it is an excited and informed consent to start treatment. Clarity from reception up front allows clients to understand Psychology Outcomes, our processes and our people so they are excited to get help. In most cases, if we track backwards when a client has a bad experience the gaps start at the initial call and information delivery. It is kind to be clear.

At the bottom you will find a written process document as well as a script for the initial client call to use as a guide. Feel free to save this to your computer for future reference.