Naomi Ploeger, Operations Manager

Naomi is a systems-oriented leader with extensive experience working at the intersection of service delivery, vulnerability, and organisational change. With a background in Psychology and Law, she brings a unique blend of analytical thinking and deep emotional intelligence to our team. Naomi specializes in translating complex ideas into practical frameworks that reduce friction and improve the experience for both our staff and our clients.

In her role as Operations Manager, Naomi ensures that our clinic’s "behind-the-scenes" systems—from reception workflows to financial reporting—are documented, simplified, and effective. You may see her at the front desk for 16 hours a week, where she works directly within our reception team to deeply understand our workflows and identify ways to make mental health support more accessible and efficient for you.

Naomi is known for her ability to navigate ambiguity with steady leadership and a focus on psychological safety. She believes that when a team feels safe and supported, the outcomes for clients naturally improve. Her approach is grounded in trust and clarity, ensuring that Psychology Outcomes remains a place where excellence meets compassion.

Naomi’s expertise

With a Bachelor’s degree in Psychology/Law and an Advanced Diploma in Social Work, Naomi has spent over a decade leading teams in complex, community-focused environments. She has a particular talent for capability building and service improvement, always looking for ways to reduce "rework" so that the focus stays on the client journey. Outside of the clinic, Naomi is a "calm in complexity" leader who values sustainability and fairness. She is dedicated to growing our clinic’s impact while maintaining the warm, authentic culture that defines Psychology Outcomes.

Book a therapy session with Naomi by calling:0414232043